Parts & Service Coordinator

$50,000–$80,000 a year - Full-time

About Raven Supply
Raven Hydronic Supply is the premier supplier of hot water, steam, and venting equipment across BC and the Yukon. Our mission is to provide sustainable heating solutions for a low-carbon future, empowering consultants, contractors, and industrial clients with reliable equipment and support.

The Role
We are seeking a Parts & Service Coordinator to take ownership of our parts and service operations. You’ll become the go-to expert for customers, suppliers, and our internal team sourcing parts, coordinating service, managing warranties, and troubleshooting technical issues. This role combines problem-solving with customer service and is key to maintaining Raven’s reputation for reliability and responsiveness.

Core Responsibilities

  • Manage and respond to RFQs with accurate parts quotations.

  • Source, order, ship, and track aftermarket parts; manage inventory.

  • Support customers with technical troubleshooting and warranty claims.

  • Collaborate with estimators, logistics, and service techs to deliver seamless solutions.

  • Identify upselling opportunities and promote Raven’s non-exclusive parts lines.

  • Maintain accurate records in CRM and ERP systems.

Qualifications

  • Diploma/degree in Engineering, Construction, HVAC, or related field.

  • 2+ years of customer-facing or B2B experience.

  • Experience with quoting mechanical/HVAC/plumbing parts.

  • Knowledge of hydronic heating, steam, and venting systems is an asset.

  • Logistics or shipping/receiving experience an asset.

  • Proficiency with CRM/ERP (Zoho, QuickBooks, or similar).

  • Valid driver’s license; occasional local site visits (~1/week).

Soft Skills

  • Strong organizational and time management skills.

  • Excellent written and verbal communication.

  • Customer-first mindset with problem-solving ability.

  • Comfortable working independently and within a team.

What We Offer

  • $50,000–$70,000 starting salary (up to $80,000 with commissions).

  • Comprehensive health, dental, and vision coverage.

  • RRSP matching, profit sharing, and annual bonuses.

  • $500/year wellness fund + $250 charitable donation fund.

  • Paid time off, sick days, holidays.

  • Vehicle mileage reimbursement + company-provided phone plan.

  • Professional development and training (in-house & manufacturer).

  • Monday–Friday schedule (no evenings or weekends).

  • Supportive, close-knit team culture.

How to Apply
To be considered, submit BOTH:

  1. Your resume, and

  2. A short video (max 3 minutes) introducing yourself, your experience, and what excites you about this role.

Send applications to [email protected] or via Indeed (include video link in resume).
Applications without both a resume and video will not be reviewed.

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