Inside Sales

Full time

Raven Supply is a specialized supplier of hydronic, steam, and venting products that has been providing commercial and industrial heating system solutions across British Columbia and the Yukon since 2003.

As the company’s junior client services consultant, your role will primarily consist of preparing quotation proposals for clients – factoring in various project risks, providing equipment-related services for Raven Supply clients, and performing, and managing operations of supplying equipment to clients.

Inside Sales duties include:

  • Managing and filtering incoming request-for-quotations (RFQ’s)
  • Reviewing requirements for projects Raven wishes to bid on (business-side, technical-side & contract-side) and selecting correct Raven equipment to propose
  • Preparing equipment quotation proposals for projects with closing dates and day-to-day impromptu requests
  • Preparing proposals will involve the following tasks;
    • Selecting correct equipment
    • Factoring in hard & soft risks
    • Factoring competitive market dynamics
    • Editing and customizing pre-set quotation proposal templates
    • Submitting equipment quotation proposals 1-2 days before project tender closing deadlines
  • Submitting equipment quotation proposals for impromptu requests 1 business day after the request has been received
  • Tracking equipment proposals & win-loss rates and analyzing trends for opportunities for win/loss ratio improvement
  • Interacting with client project estimators & managers (office-side & construction-field side) and offering pre-supply and post-supply client services in a swift, professional, and friendly Raven-Way™ fashion
  • These services include providing technical recommendations & guidance (with aid & direction from Senior Raven personnel) and on-site reviews at construction & project sites around Metro Vancouver
  • Perform and manage project operations on successful bids where Raven secures the project to supply equipment
  • Operational tasks include;
    • Pre-check of equipment parameters with client before releasing to factory production
    • Working with Raven logistics lead to manage equipment shipping dates and shipping related risks
    • Working with clients to solve delivery or installation miscues, errors, or problems
    • Assist the client where needed (and within Raven’s responsibilities) to meet installation completion hard deadlines
    • Managing project profit & loss in relation to project deliverables, client relations & risk

Experience & Qualifications

  • A deep passion and enthusiasm for understanding how businesses work
  • Relishes and seeks out to learn and absorb all facets of our business and industry (business-side & technical-side) via structured and unstructured training
  • An interest in general science & engineering and knack for understanding how mechanical things work
  • Loves helping clients solve their problems and achieve their project goals (leaving clients with a “wow” impression)
  • Loves analyzing unplanned for business operations problems and finding answers to these puzzles

Benefits to Working at Raven Supply

  • Casual dress
  • Dental care
  • Disability insurance
  • Discounted or free food
  • Extended health care
  • Life insurance
  • Paid time off
  • Profit sharing
  • Tuition reimbursement
  • Vision care
  • Wellness program

COVID-19 considerations:
All team members have greater than 6′ distance between workstations. signage on doors asking those experiencing flu-like symptoms not to enter. Masks are provided by the company.

If you feel that you have the necessary qualifications for this role, please forward your resume for consideration.
Please note that accommodation for job applicants with disabilities is available during the assessment process upon request.
We thank all who apply, however only those most closely matching these requirements will be contacted for an interview. Please do not contact the company directly.

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